Reflecting on my own experience and conversations with other travelers, I have to say that this trip did not meet my expectations. I was very disappointed with how the itinerary was executed and the lack of communication surrounding it. My overall takeaway was that the expectation was for everyone to be at the beck and call of the planner and the guest of honor. Quite frankly, that is unacceptable. People took time off, spent their hard-earned money, and made arrangements to be part of this experience. There should be some consideration for the travelers as well.
I was also disappointed with how my hotel issue was handled. Leggra specifically asked us to give the hotel an opportunity to resolve any concerns, but also encouraged us to reach out to her if we needed additional assistance. I did just that, only to be told, "You’re in the islands. There is never a sense of urgency." I found that response dismissive and unnecessary. I travel frequently, both domestically and internationally, including throughout the Caribbean, so I understand that service standards and cultural expectations may vary depending on the destination. However, that does not mean reasonable guest concerns should be brushed aside. Additionally, no one followed up to see whether my issue had been resolved.
The hotel and its staff were generally great, and that is the reason for the two-star rating. Unfortunately, the overall planning, execution, and communication surrounding the trip left a lot to be desired.
Added comment: I wasn’t seeking individualized attention. I was seeking a well executed trip. Your response further validates my review.